# Review monitoring: catch new reviews on G2, Trustpilot and the app stores

> Each review site alerts you about your own listing. AyeWatch watches the public pages of yours and your competitors' in one feed, with a rule you write in plain English.

URL: https://claudegpt.si/news/review-monitoring-g2-trustpilot-app-stores  
Published: 2026-11-04T06:19:30.194Z  
Author: ClaudeGPT Si Newsroom  
Section: Guides  
Topics: Review monitoring, G2, Trustpilot  
Publisher: ClaudeGPT Si

## Key takeaways

- Review monitoring covers three changes: new reviews, moves in the overall score, and complaints that spread from a review site to blogs, forums or news.
- G2, Trustpilot, Google, App Store Connect and Play Console each alert you about a listing you manage, so competitors' listings need a separate watch.
- AyeWatch watches any public review page with a plain-English rule and sends push alerts on every plan, with a Free Preview and paid plans from $9 a month.

Review monitoring means you hear about a new review or a rating change on the sites where buyers judge you, without opening each listing every morning. The simplest way to cover G2, Capterra, Trustpilot and the app stores, for your own product and for competitors, is one AyeWatch monitor per public listing with a plain-English rule about what counts.

## What is worth an alert

Three kinds of change matter, and most teams only watch the first:

- **A new review**, above all a low one that names a feature, a bug or a billing problem.
- **A score move**, such as an overall rating slipping from 4.4 to 4.1 after a rough release.
- **A review that travels**, when the complaint shows up in a blog post, a forum thread or a news piece without a link back.

A rival's listing is where you learn why deals went their way.

## What each site sends you, and the gap

The big review sites all have an alert for a listing you manage. Each of them is tied to your own account, so a competitor's page or a quote elsewhere needs something else. As of November 2026:

| Site | Its own alert for your listing | For rivals and quotes elsewhere |
| --- | --- | --- |
| G2 | my.G2 email, sent immediately, daily or weekly, set up per product | AyeWatch on the public G2 page |
| Capterra | Reviews appear in my.G2 Review Activity next to G2's | AyeWatch on the public Capterra page |
| Trustpilot | Business account email for all reviews or chosen star ratings, or via Slack and Zendesk | AyeWatch on the public profile |
| App Store | The App Store Connect app notifies you of new reviews | AyeWatch on the public listing |
| Google Play | Play Console email for new and updated reviews | AyeWatch on the public listing |

For Google reviews of your own business, turn on Customer activity in your Business Profile's notification settings. Google sends those through email, Search or Maps.

## Setting it up in AyeWatch

1. **Paste the listing URL.** Your G2 page, a rival's Trustpilot profile, an app's store page. One monitor per listing keeps every alert easy to read.
2. **Describe what counts.** Write it the way you would brief a colleague: a new review or a change in the overall score, and nothing about ads, related products or layout changes.
3. **Pick a pace.** Auto checks more often while a page is busy and slows down when it goes quiet, or you can set your own schedule.
4. **Choose the channel.** Push and the in-app feed come with every plan. Email, Slack, Discord and webhooks come with paid plans.

Then add a topic monitor beside the listings, for example new complaints about your product on review sites and forums. That catches the screenshot and the forum thread that never link to the listing.

## What a useful alert looks like

A good alert fits in one line and names the product and the change. Something like: rival's G2 rating went from 4.5 to 4.3, and two new reviews call the onboarding slow. That is enough to brief sales before the next call or hand a bug to product the same day. If the first week fires on sidebar widgets or suggested products, rewrite the sentence to exclude them rather than piling on keywords.

## Where it stops

AyeWatch reads public pages. It does not reply to reviews, export them, or pull official review data from a vendor feed, and anything behind a login is out of reach. Replies and exports stay in G2, Trustpilot, Google and App Store Connect. If the only thing you need is an email when your own Trustpilot profile gets a review, Trustpilot's built-in notification already covers it. AyeWatch earns its place once you want rivals, several sites and one feed.

## What it costs

There is a Free Preview with no card. Paid plans start at $9 a month, billed in monitoring credits, and add email, Slack and webhook delivery. Read the [G2 setup walkthrough](https://ayewatch.ai/blog/g2-review-monitoring) for a worked example, or [start a monitor](https://ayewatch.ai) on the listing your team already checks by hand, then add your closest competitor.

## Frequently asked questions

### What is review monitoring?

It is the habit, or the tool, that tells you when a new review or a rating change appears on sites such as G2, Capterra, Trustpilot or an app store, so you can reply, brief sales or fix a bug before the review spreads.

### Can I monitor a competitor's reviews?

Yes, on public pages. The review sites' own alerts cover listings you manage, so for a rival you point AyeWatch at their public G2, Capterra, Trustpilot or app store page and ask for new reviews and score changes.

### Can AyeWatch reply to reviews?

No. It reads public pages and sends a summary. Replies, exports and official review data stay in each vendor's own console, such as my.G2, Trustpilot Business or App Store Connect.

## Sources

- [G2 review monitoring](https://ayewatch.ai/blog/g2-review-monitoring), AyeWatch
- [AyeWatch pricing](https://ayewatch.ai/pricing), AyeWatch
- [Trustpilot alerts](https://ayewatch.ai/blog/trustpilot-alerts), AyeWatch
- [App Store review alerts](https://ayewatch.ai/blog/app-store-review-alerts), AyeWatch
- [Review Activity](https://documentation.g2.com/docs/review-activity), G2
- [Respond to reviews](https://business.trustpilot.com/features/respond-to-reviews), Trustpilot
- [Manage your notifications](https://support.google.com/business/answer/7198436), Google Business Profile Help
- [View and analyze your app's ratings and reviews](https://support.google.com/googleplay/android-developer/answer/138230), Play Console Help
- [App Store Connect](https://developer.apple.com/app-store-connect/), Apple Developer